Clarenbridge Garden Centre require a Duty Manager in Cork
General Function: Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Reporting Relations: Accountable and Reports to: General Manager Primary Duties and Responsibilities:
- Maintains a positive attitude
- creates an atmosphere of friendliness and fun through flexibility and teamwork
- Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example
- Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
- Makes an effort to learn customer’s names and to address them by name whenever possible.
- Assists customers by: (examples include)
- Escorting them to the products they’re looking for
- Securing products that are out of reach
- Loading or unloading heavy items
- Making note of and passing along customer suggestions or requests
- Performing other tasks in every way possible to enhance the shopping experience
- Answers the telephone promptly and provides friendly, helpful service to customers who call
- Determines department goals with General manager
- Determines weekly work schedule and establishes a daily work plan for the department
- Inspects signage and displays for quality and quantity of merchandise and prepares stock sheets to order
- Communicates with employees regarding sales and ideas
- Handles and satisfies customer issues
- Extends invoices, posts invoices, and oversees department bookkeeping procedures
- Rostering and leasing with Galway Team on these matters
- Analyzes weekly and monthly sales and trends and compares to actual in conjunction with General manager
- Conducts inventory of the departments and monitor stock levels
- Plans displays, promotions, and merchandising in conjunction with our visual merchandiser
- Understands and troubleshoots equipment and ensures maintenance is performed
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress
- Adheres to company policies and individual store guidelines
- Reports to work when scheduled and works expected number of hours
- Maintain and control social media platforms attached to the store
- Seek out new revenue streams online and through social media platforms
Secondary Duties and Responsibilities:
- Ensures pricing is consistent and on all products
- Attend occasional meeting in Galway
- Fills displays and works in the sales area
- Unloads trucks, checks in delivered merchandise and places product in the appropriate storage area
- Performs departmental duties as needed
- Assists in other areas of store as needed
- Performs other job-related duties and special projects as required
Supervisory Responsibilities:
- Instructing
- Assigning work
- Reviewing work
- Planning the work of others
- Maintaining standards
- Allocating personnel
- Coordinating the activities of others
- Selects new employees and acts on employee problems
Education and Experience: Three to five years of similar or related work experience. Physical Requirements: Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. Knowledge, Skills, Abilities and Worker Characteristics:
- Must have the ability to solve practical problems
- interpret instructions
- Must have the ability to file, post, and mail materials; copy data from one record to another
- interview to obtain basic information; guide people and provide basic direction
Go to HorticultureJobs to apply to this job. You can visit our website: Clarenbridge Garden Centre
