Garden Centre Duty Manager – Clarenbridge Garden Centre

Clarenbridge Garden Centre require a Duty Manager in Cork

General Function: Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Reporting Relations: Accountable and Reports to: General Manager Primary Duties and Responsibilities:

• Maintains a positive attitude
• creates an atmosphere of friendliness and fun through flexibility and teamwork
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
• Makes an effort to learn customer’s names and to address them by name whenever possible.
• Assists customers by: (examples include)
• Escorting them to the products they’re looking for
• Securing products that are out of reach
• Loading or unloading heavy items
• Making note of and passing along customer suggestions or requests
• Performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service to customers who call
• Determines department goals with General manager
• Determines weekly work schedule and establishes a daily work plan for the department
• Inspects signage and displays for quality and quantity of merchandise and prepares stock sheets to order
• Communicates with employees regarding sales and ideas
• Handles and satisfies customer issues
• Extends invoices, posts invoices, and oversees department bookkeeping procedures
• Rostering and leasing with Galway Team on these matters
• Analyzes weekly and monthly sales and trends and compares to actual in conjunction with General manager
• Conducts inventory of the departments and monitor stock levels
• Plans displays, promotions, and merchandising in conjunction with our visual merchandiser
• Understands and troubleshoots equipment and ensures maintenance is performed
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Adheres to company policies and individual store guidelines
• Reports to work when scheduled and works expected number of hours
• Maintain and control social media platforms attached to the store
• Seek out new revenue streams online and through social media platforms

Secondary Duties and Responsibilities:

• Ensures pricing is consistent and on all products
• Attend occasional meeting in Galway
• Fills displays and works in the sales area
• Unloads trucks, checks in delivered merchandise and places product in the appropriate storage area
• Performs departmental duties as needed
• Assists in other areas of store as needed
• Performs other job-related duties and special projects as required

Supervisory Responsibilities:

• Instructing
• Assigning work
• Reviewing work
• Planning the work of others
• Maintaining standards
• Allocating personnel
• Coordinating the activities of others
• Selects new employees and acts on employee problems

Education and Experience: Three to five years of similar or related work experience. Physical Requirements: Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to solve practical problems
• interpret instructions
• Must have the ability to file, post, and mail materials; copy data from one record to another
• interview to obtain basic information; guide people and provide basic direction

Go to HorticultureJobs to apply to this job. You can visit our website: Clarenbridge Garden Centre